Andromeda is bound by the National Privacy Principles (Principles) contained in the Privacy Act 1988 (Privacy Act). The Principles are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is managed. Personal information is, generally, information or an opinion relating to an individual, which can be used to identify that individual.

Andromeda collects certain personal information in order to understand and meet the needs of customers and provide the products and services they require. This information is collected in a variety of ways, including by way of personal contact such as business activities and events, as well as mail, telephone, email and internet.

Andromeda may use or disclose personal information for the following purposes: to provide products and services to customers;

• to communicate with contractors and suppliers;
• to provide ongoing information about our products and services to people that we believe may
  be interested;
• to help manage and enhance our products and services, including by surveying customers on their
  future needs;
• to consider applications for employment; and
• to comply with legal obligations.

Also, if you are the contact person for a customer or supplier, we may use your personal information such as your name to manage our relationship with your organisation.

Depending on the product or service or issue concerned, we may disclose personal information to: service providers and specialist advisers who have been contracted to provide administrative, financial, research or other services;

insurers, credit providers, courts, tribunals and regulatory authorities (including the Australian Tax Office) as required or authorised by law; credit reporting or reference agencies or insurance investigators; or anyone authorised by an individual, as specified by that individual or the contract.

We will obtain your consent prior to collecting, using or disclosing your sensitive information, unless the collection of the information is required by law. Sensitive information is information or an opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.

Andromeda has implemented appropriate technological and organisational measures to assist us in ensuring that the personal information we hold about you is accurate and up-to-date. We realise however that your personal information may change frequently with changes of address and personal circumstance. Please contact us promptly at the address set out below to inform us of any changes to your personal information. Similarly, if you have subscribed to any of our newsletters or subscriptions, or are receiving promotional communications, and no longer wish to receive such communications, you may opt out of receiving them at any time.

We expect our employees and contractors who handle personal information to comply with the Privacy Act and will take appropriate action in response to breaches of the obligations imposed by the Principles. Although we seek to engage external service providers who also comply with these requirements, we do not accept responsibility for the misuse of personal information by these third parties.

Under the Principles, you usually have the right to obtain a copy of any personal information which Andromeda holds about you and to advise us of any perceived inaccuracy. We will consider any recommendation by you to change or correct information and advise you of the action taken. You may request to access your personal information by contacting us at the number or address set out below. Depending upon the personal information you seek, you may be asked: to complete an Information Request Form;

to verify your identity in writing; and/or

if the inquiry involves extensive administration time or resources, to pay a fee. If this is the case, we will advise the likely cost in advance and can help refine your request if required.

Please note that in circumstances prescribed by the Privacy Act, you may be refused access to your personal information (for example, if providing access would be unlawful or would have an unreasonable impact upon the privacy of other individuals).

If you consider that any action taken by Andromeda breaches this Privacy Policy or the Principles, you can make a complaint by contacting us at the address set out below. We will endeavour to act promptly in response to a complaint.

How to contact us
You can contact Andromeda about a privacy-related issue by email, phone or post.

Email: enquiries@theandromedagroup.com.au
Phone : +61 3 9606 0921
Address: The Andromeda Group, Level1 Studio 1, 640 Bourke Street, Melbourne VIC 3000, Australia